1. How to cancel the order?

After the order is paid successfully, the user can check account order details.

If the order has not been packaged and shipped, you can cancel the order in the order details.

If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.

2. Return validity period

Our returns are valid for 14 days.

We will not be able to provide you with a refund or exchange if it is 14 days after you received the product.

If you wish to return your item, please contact us at [email protected] prior to returning your item.

If it is because of quality problems such as breakage, deformation, and hair loss of pet supplies, the freight will be fully borne by Petsessentialproducts.com.

If it is because of personal reasons such as size and style, the customer needs to bear the round-trip freight.

Petsessentialproducts.com reserves the right to refuse to return or replace items that are not in new condition due to customer damage or misuse.

3. How to return?

For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number.

Once the return request is confirmed, please return the item to the return address.

Our return address is: 1837 S. Mesa Dr, C100 Mesa, Maricopa, Arizona.

In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the information below:

Courier Company Name

Tracking Number

4. How do I get a refund?

Once the returned item arrives at Petsessentialproducts.com’s warehouse and has been successfully inspected, the refund process will begin.

The refund amount will be credited to your payment account within 1-2 days.

The exact refund time depends on your payment method, please be patient and do not rush.

5. What if the product is damaged in transit?

We sincerely apologize for the unpleasant shopping experience caused by courier violence or force majeure during product shipping.

Please contact us to [email protected], we will arrange an exchange or partial refund for you as soon as possible, thank you for your understanding.

6.About the packaging of our products

Our items are packaged in disposable folding cartons.

Among them, if you buy a rice bowl, in the rice bowl’s carton, we have a free sealing ring that can stick to the bottom of the rice bowl and act as a non-slip pad to prevent it from tipping over.