Petsessentialproducts.com’s hours of service are Monday through Sunday, 9:00 am-5:00 pm (PST).
Our order processing time is 1-3 business days.
Orders placed after 5:00 pm on Sundaywill be processed by 9:00 am the following Monday.
Orders are not processed on weekends.
We apologize if it times out. You can email [email protected] or call us at +1 530-420-0975. We will give you priority processing.
1. Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 2 hours of placing it. After 2 hours, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.
2. What if the Jumping Rope is damaged in transit?
We are sorry you did not receive the Pet Supplies products intact (such as breakage, wear and tear, color loss, staining, Ricebowl leaks, etc.). Please contact us at [email protected] or call us at +1 530-420-0975 and we will arrange an exchange or full refund.
3. How long are returns valid for?
Our returns are valid until 14 natural days after the Pet Supplies products arrives. If you have received the Pet Supplies products for more than 14 natural days, we will not be able to offer you a return.
4. About back goods freight and re-listing fees
– If a return is requested due to a product quality issue with Pet Supplies (such as breakage, wear and tear, color loss, staining, Ricebowl leaks, etc.), shipping costs will be the responsibility of Petsessentialproducts.com.
– If the return is due to personal reasons (such as do not like, do not want, etc.), shipping costs will be borne by the customer.
We do not charge re-listing fees.
5. Return Process
To return or exchange the Jumping Rope product, please contact us at [email protected] or call us at 1-530-420-0975 within 14 natural days of receiving the Pet Supplies, we will prioritize your order. Returns of Pet Supplies products are subject to the following conditions.
(1) Returns of Pet Supplies products should be made within 14 natural days.
(2) Pet Supplies products purchased from Petsessentialproducts.com.
(3) The Pet Supplies should be in new condition.
(4) Pet Supplies products have non-human caused quality problems (such as color loss, Ricebowl leaks, etc.) during use.
Please send the Pet Supplies product in its original packaging to 1837 S. Mesa Dr, C100 Mesa, Maricopa, Arizona, 85210.
After the courier is sent, please send a return notification email to [email protected] and provide the following information.
– Name of courier company
– Tracking number
6. Refund amount
Once the returned Pet Supplies arrives at Petsessentialproducts.com’s warehouse and passes a successful inspection, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.