1.Which regions support delivery

In order to ensure the quality of our service, we currently only support orders from the United States.

Any subsequent adjustments will be posted on the website without notice.

We apologize for the inconvenience caused.

2.Delivery time

All orders will be processed within 1-3 days. 

In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery.

3.Freight methods and charges

For all US orders, we use FedEx to ship for free, no courier fees, and shipping time is within 3-8 business days.

Our order processing time is 1-3 business days.

Our delivery time is 4-11 business days.

4.How to deal with the long transportation time of the goods?

If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.

5.What should I do if the order processing time is too long?

Please refer to point 2 for delivery time.

We are sorry if there is a timeout.

You can contact us by mail [email protected]; we will process your order as soon as possible.

If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account.

Refund arrival time varies by payment method, but usually takes 1-2 days.

6.Sign for receipt

Please check that the package is in good condition before signing for it.

If pet supplies are damaged or stained, please reject and contact customer service in time, we will follow up in time;

If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.

If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

7.Unclaimed orders

Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address).

We do not take any responsibility.

8.Sales Tax Fee

Sales tax fee is borne by the customer.

9.About the packaging of our products

Our items are packaged in disposable folding cartons.

Among them, if you buy a rice bowl, in the rice bowl’s carton, we have a free sealing ring that can stick to the bottom of the rice bowl and act as a non-slip pad to prevent it from tipping over.


Please check the order information carefully before payment.

If you find a problem after payment but the goods have not yet been delivered, you can contact us for remarks.

Once it is in the status of delivery, the delivery information cannot be changed.

If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it.

The resulting additional shipping or additional charges are borne by the customer.